Ordering & Returns
How do I make an order?
If you are a current customer with us, please reach out to your sales representative. They’ll be happy to help you get your order processed. If you aren’t a current customer (or are unsure who your representative is), please go to ...
Where do I buy your media?
If you're an at home grower looking to buy a few bags at a time, you can buy through through one of our retailers. Please see our retail locator for retailers near you! https://bio365.com/retail-stores/ Additionally, if you're already using a local ...
What are your minimum order quantities?
In general, our minimum to place an order directly with bio365 is 4 pallets of soil, plus freight. Of course, if you work through one of our retailers or distributors, the minimums are much less, if any. Our custom blends have different order ...
Do you offer free trials?
We offer trial for professional cultivators, retailers, and distributors. We do not offer free trials for home gardeners, although if you have a substantial following on social media, you may qualify to join our Influencer Program. To see if you ...
How do I carry bio365 at my retail store?
We’d be glad to have you as a retail partner! Please call our customer service line at (844) 707-3651 or go to https://bio365.com/become-a-reseller/ and fill out your information. We'll have a sales rep get in touch as soon as possible!
How would you recommend that I determine if I purchased any bags that may not have contained the correct amount of product? That is how do you recommend I measure the volume?
Bag weight is not the best measure to ensure the correct amount of product is in each bag. We do have to put an average weight on the bag for registration purposes, but we measure the volume to ensure correct fill. Weight of organic materials is ...
My order arrived damaged. What do I do?
If a pallet arrives at your facility damaged, please note that damage on the drivers' paperwork and take pictures. You should also report the damage to your sales rep, and bio365 will take care of making any damage claims with the carrier. Please ...